Important information

Environment & Nature Policy

For us at Wilderness Life it is important to think about the environment and the sustainability of it. As a nature company, we are directly dependent on nature as we strive towards giving our customers true experiences in nature and wilderness. Therefore, we are working with an environmental and nature policy and also strive to meet the requirements of EN ISO 14001 environmental management system and continually improve our environmental performance and minimize our impact. In short, we are working for a sustainable nature.

• One of our most important points is the Leave No Trace (LNT). The durability of nature is crucial to our business and for our customers to be able to experience the wilderness. Thus, it is natural that we do not leave any traces of ourselves and our activities.
• We practice catch and release (C&R) of fish that does not go on the dinner table.
• We treat the fish we catch and the animals we hunt with care and respect.
• We take consideration for the wildlife in the nature.
• Conserve natural resources by reusing and recycling.
• Minimize environmental impact by using eco-friendly (organic) products and suppliers.
• Minimize environmental impact by choosing local products whenever possible.
• Save energy throughout our business and to continuously strive for optimizing measures so more energy can be saved.
• Use renewable energy for part of our heating and the goal to expand the use and optimize renewable energy.
• Working for the preservation of wilderness and nature.
• Meet or pass regulatory requirements.
• Increased process efficiency in all areas of our business.
• Reduced waste per product or service supplied.
• Constantly strive to improve our Nature Policy and the sustainability of our business.

Our guests and customers should also be committed to live up to the first 4 points of our policy.
The whole policy can be summed up with the 'everyman's right' (allemansrätten) motto "do not disturb - do not destroy".

General conditions of our activities and lodging

Principal organizer: Wilderness Life in Arvidsjaur AB Auktsjaur 16 SE-933 91 Arvidsjaur

Booking

The reservation is binding for the customer from the time the customer orally or in writing has placed the order. The reservation is binding for Wilderness Life once we have sent an order confirmation in writing or by email and we have received the registration fee.

50% of the total amount (registration fee) must be received no later than 7 days after the booking as deposit and partial payment. The remaining 50% of the invoice amount must be received no later than 40 days prior to arrival.

For bookings made less than 40 days to arrival, the full payment must be received no later than 5 days after reservation and latest on the day of arrival. In case of late payment, we reserve the right to cancel your order and apply the rules for cancellation.

For larger bookings we reserve the right to require prepayment of the total amount. During the high season for our activities, guests who book both accommodation and activity have a higher preference than guests who only book lodging.

Cancellation

If cancelled more than 40 days prior to arrival, you will be refunded the registration fee -10% or a minimum of € 170:- in fee. For cancellation of only booked accommodation in the Wilderness Lodge, applies a -10% refunding for orders under € 575:-.

Cancellation later than 40 days before arrival will be refunded, minus the registration fee.
If you cancel less than 21 days or no-show, the full payment of the invoice will be charged.
We recommend the purchase of cancellation insurance to cover any emergency situations arising from your side, such as illness etc.

For bookings of activities, accommodation etc. arranged by our partners, we refer to their respective terms and conditions. We are not responsible for transport, travel or car hire needs. For bookings made by travel agencies or similar, we refer to their respective terms and conditions.

Check-in/Check-out

Check-in in your room or cabin will be possible from 14:00 pm on the day of arrival and check-out no later than 10:00 am on the day of departure. Unless otherwise agreed, check-in will at latest be 18:00 pm.

Meals

Accommodations in the Wilderness Lodge includes breakfast which is served between 7:00 am - 10:00 am. Other meals and drinks are available for purchase in our café. In special circumstances (allergies etc.), you must submit written notice of requests no later than two weeks prior to arrival.

Other responsibilities

Accommodation.
You are responsible for the care of the cottage, the room and any of the equipment provided by us. You are also obligated to follow the rules, instructions and regulations of Wilderness Life. You are responsible for any damage that occurs to the property and its contents, as well as the equipment supplied to you or someone in your party, including due to negligence. The cabin/room/equipment shall not be used for anything other than what was agreed upon booking (usually recreation), and you must not allow more people to stay overnight in the cottage, room or on the plot other than the number of people given on booking.

Cleaning of the rooms is included when staying at our Wilderness Lodge. Upon arrival you will be required to leave a deposit of € 115 per room as security for any damage that may occur. Deposit will be refunded upon departure once the room has been inspected and approved.

Upon departure from our cottages, you are responsible for the thorough cleaning of the accommodations. If you fail to do this or the cleaning is deemed inadequate, we will carry out the cleaning at your expense. Upon arrival you will be required to leave a deposit of € 115 for cleaning and security for any damage that may occur. Deposit will be refunded upon departure once the cottage has been inspected and approved.

Snowmobiles.
In case of damage or injury during snowmobile safari there will be will be a deductible of SEK 10 000. If the snowmobile is driven into a lake or a stream the insurance does not apply and the driver is fully liable for all expenses. If towing or external help while getting stuck is needed there will be an initial fee of SEK 1500 and thereafter an hourly rate of SEK 275 / hour.

All snowmobile drivers must have a valid driving license of some kind of motorized vehicles (mopeds, motorcycles, cars etc.). Younger participants and guest without a driving license have the possibility to join the snowmobile safari as a passenger.

Hunting.
With hunting arrangements, the customer is responsible for all necessary licenses, permits and fees, etc. that is required for the legal right to hunt on Swedish soil, and is obliged to acquire them. We provide only the hunting ground and the right to hunt on it (day-permits) and any associated activities such as transit to and from the hunting ground and accommodation.

Upon check-in at the Wilderness Lodge, hunters will be obligated to store their guns and associated equipment such as cartridges in Wilderness Life's gun cabinet for safe-keeping.

General.
When booking our activities, the customer attest that he/she and his/her companions are in good enough physical condition and that no physical or mental ailments exist from the visitors' side that could hinder the customer from performing the chosen activity. All rules, instructions and regulations from the organizer as well as applicable laws and regulations must be obliged. Violation of these rules, laws and regulations gives Wilderness Life the right to cancel the activity and any future activities without refunding.

The customer is responsible for all necessary insurances.

Activities will be done at the customers' own risk and Wilderness Life cannot be held responsible for material damage or personal injury.

Our environmental policy must be followed by the customer in the situations and activities where this is required (first four points).

The customer is responsible that the clothing and equipment he/she uses while participating in our activities and during his/her stay with us, are adapted to the nature of the activity and the season.

Lease/loan of equipment can result in a deposit as determined by the equipment value.

Force Majeure

Strikes, lockouts, fire, explosion, war or warlike conditions, substantial restrictions on supplies and other circumstances beyond our control entitles us to terminate the contract without any obligation to pay damages.

Can a booked activity not be implemented due to extreme weather, disease or death of our staff or any other cause beyond our control, such as failure of equipment or machinery, the customer must be informed immediately and the activity scheduled to another time/date or is substituted by another of a customer approved activity. For longer lasting interruption, the activity will be cancelled and the customer will be refunded the cost for this particular activity (if no replacement activity is organized).

Claims & complaints

Any claims or complaints regarding one of our provided activities or accommodations should be directed to us immediately for the possibility of a quick solution. If we cannot come to an agreeable solution, you can turn to the National Board for Consumer Complaints (ARN). It consists of an independent chairmen and a number of representatives of travel agents and consumers. We ourselves are a member of the tourist industry organization Visita. Their joint board is free of charge to both parties and as a member, we are committed to follow their decisions. Disputes shall be resolved in Sweden, Luleå by the authorized body.